In order to create comfort in shopping as well as preferential benefits for buyers, Shop will apply the specific return and exchange policy as follows:
- Product is defective by the manufacturer (within 5 days)
- The product is broken due to shipping
- Wrong product model compared to the order
- Product has expired
- To ensure the quality of the products coming out of the store, the buyer's subjective reasons will not be accepted for return.
- Should do this to protect the interests of customers
Product conditions when returning goods:
- Returned products must match the products you bought at the Shop (determined by invoice or phone number and shipment number, product stamp)
- Product has not been used, packaging and labels are intact.
- Products are notified to return within 48 hours from the time of purchase at the shop or for shipping orders, from the time the goods are received.
Return process:
Step 1:
Contact Hotline: 0907 440 325 or send feedback to the contact section at website: website: 2dat.vn to inform about the status of the goods and the reason for the exchange.
Step 2:
You return the product with its original packaging and tags at the store or through reputable shipping units.
Note that you should avoid the first and second days of the month.
Step 3:
After receiving, checking and accepting the returned product, the Product Return Department will exchange the product for you within 01 to 02 working days.
Hopefully with a clear policy will help customers feel more secure to shop
To know more about how to buy and buy advice, please contact us via this Contact: Hotline: 0907 440 325