Delivery methods
We use 02 shipping methods:
Customers buy directly at our company, our store
Ship goods
Estimated time for delivery
Normally, after receiving order information, we will process the order within 24 hours and respond to customer information about payment and delivery.
Delivery time is usually within 3-5 days from the date of closing the order or as agreed with the customer when placing the order.
However, there are also cases where the delivery takes longer but only in the following force majeure situations:
- Our staff can't contact customers by phone, so we can't deliver.
- The shipping address you provided is incorrect or difficult to find.
- The number of orders spiked causing the order processing to be slow.
- The partner delivers the goods later than expected, causing the delivery to be delayed or the shipping partner to deliver the goods
Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the charges of the shipping units depending on the location and volume of the order, when contacting again to confirm the order with The customer will notify the specific fee to the customer.
Geographical restrictions for delivery
Particularly for provincial customers who have a need to buy in bulk or wholesale customers, if they have a need to buy products, we will ask for the delivery service of shipping companies and the fee will be calculated according to the fees of the service providers. transportation service or according to the contractual agreement between the two parties.
Delimitation of responsibilities of traders and organizations providing logistics services for the provision of goods documents during the delivery process.
All orders are prepackaged and ready to ship, sealed by 2dat.vn.
The shipping unit will only be responsible for transporting the goods according to the principle of "original belt, original condition".
On the packaging of all orders there is information:
Recipient Information, including: Recipient's name, phone number and recipient's address
Order's bill of lading
To ensure the safety of the goods, 2dat.vn will attach a valid financial invoice or delivery note of the product in the parcel (if any).
Financial invoice or warehouse release note is the basis to support the complaint handling process such as determining the market value of the goods, ensuring that the goods are circulated properly, etc.
Liability in case the goods are damaged in transit
Regarding the provision of goods documents during the delivery process.
For goods that are damaged during transportation, whether the order is shipped by the store itself or shipped by a 3rd party, we will be the party responsible for solving the problem for the customer.
Customers have the right to refuse to receive the product and request a return in accordance with the "return and refund" policy, and any problems arise, we will work with the shipping partner to resolve the compensation for the order according to the agreement. cooperation agreement between the company and a third party providing transportation services.
Note: In the event of a delay in delivery, we will promptly notify the customer and the customer can choose between Canceling or continuing to wait for the goods.